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How bigwave99 Handles Your Personal Information

This Privacy Policy explains exactly what data bigwave99 collects when you open an account, make a deposit via PayPal, Venmo or Play+, and move through the lobby — and how we keep that data secure.

Account Data ProtectionPayPal, Venmo, Play+ Payment PrivacyCookie ControlsData Retention PolicyYour Right to Request Changes
bigwave99 How bigwave99 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy Questions

If you want to review the data we hold on your account, request a correction or ask us to delete specific records, our support team handles privacy requests directly. Players in Philadelphia and Chicago can reach us through the same channels as any US account holder — there is no separate regional contact. Response times vary, but we aim to acknowledge privacy requests within two business days and resolve them within the window required by applicable state law.

Live Chat Open the chat widget inside your account dashboard to submit a privacy or data-access request. A support agent will log and track the request from that same session.
Email Support Send detailed data requests, including account verification and a description of what you need, to our privacy email address shown in your account settings under Contact Us.
Account Settings Several data preferences — marketing email opt-out, cookie consent updates and communication frequency — can be adjusted directly from the Privacy section of your account settings page.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply encryption at the transport layer for all data sent between your device and our servers, including payment confirmations from PayPal, Venmo and Play+. Account sessions time out after a defined period of inactivity, and any new device login triggers a one-time verification step sent to your registered email or phone. Data we no longer need for active account purposes is retained only as long as required by the financial record-keeping rules that apply to licensed wagering operations in your state — after that window, it is deleted or anonymized.

Transport Encryption

All data moving between your browser or mobile app and our servers is encrypted in transit, including payment confirmations and account session tokens from PayPal and Venmo transactions.

Session Security

Your account session expires after inactivity. Logging in from a new device triggers an email or SMS verification step before access is granted, keeping unauthorized logins blocked.

Cookie Controls

We use strictly necessary cookies to keep your account session active, and optional analytics cookies to understand lobby usage. You can update your cookie preferences anytime from account settings.

Data Retention Schedule

We keep your account and transaction data only as long as state financial-record rules require. After that retention window closes, your personal data is deleted or anonymized on a scheduled basis.

Answers to Common Privacy Policy Questions

These are the questions we hear most often from account holders about their personal data. If your question is not covered here, use live chat or the privacy email in your account settings to get a direct answer from our support team.

We collect your name, email, date of birth, mailing address and, for identity verification, a government-issued ID. Payment method data from PayPal, Venmo or Play+ is stored only as a masked reference token.

We share data only with payment processors like PayPal and Venmo, identity-verification services and analytics providers. We do not sell your individual-level data to advertisers or unaffiliated third parties.

Log into your account, go to account settings and open the Contact Us section for the privacy email address. You can also submit the request through live chat. We aim to respond within two business days.

We retain account and transaction records as long as applicable state financial-record rules require. Once that retention period ends, data is deleted or anonymized on a scheduled basis.

Geolocation at login confirms you are in an eligible state, because access depends on where state law permits online wagering. We do not track your precise location continuously during a session.

Yes. Marketing email preferences and analytics cookie consent can both be updated directly inside the Privacy section of your account settings at any time, with changes taking effect immediately.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.